Privacy Policy

About This Privacy Policy

This Privacy Policy applies to information handled through 99DIG.com and digital services made available through the 99DIG platform.

It is intended to explain what types of information may be collected, why that information may be needed, how it may be used and the steps taken to manage information responsibly.

Different 99DIG services may request different information depending on the feature, assessment purpose or property workflow selected by the user.

Information We May Collect

The information collected through 99DIG depends on how you use the platform.

Property Information

99DIG Real Estate Intelligence may request property information required to support the selected assessment workflow.

Depending on the property type and purpose selected, this may include:

• property address or location description;
• land extent;
• Acres, Roods, Perches or other relevant measurements;
• building type, floor area and property improvements;
• property use and occupancy information;
• ownership or property interest information;
• survey plan and lot details;
• access and neighbourhood information;
• available market or comparable evidence; and
• additional property-specific notes.

User Account Information

Where 99DIG provides account functionality, users may be asked to provide information needed to create, access or maintain their account.

This may include a name, email address, telephone number, login-related information and records connected with assessments or reports associated with the account.

Users are responsible for keeping their account credentials confidential and should avoid sharing passwords with other persons.

Property Location Information

Location information may be requested where it is relevant to a property assessment.

Users may provide information such as the property address, Grama Niladhari Division, Divisional Secretariat Division, Local Authority, District, Province or a Google Maps location.

Location information may be used to identify the property, understand its geographic context and support the relevant assessment workflow.

Photographs, Documents and Uploaded Information

Certain 99DIG workflows may allow users to upload property photographs, survey information, documents or other supporting material.

Users should upload only information that is relevant to the assessment and that they are entitled to provide.

Users should avoid uploading unnecessary confidential, financial, identity-related or sensitive information where it is not required for the service.

Assessment Workflow Information

During an assessment, 99DIG may record selections, answers and information entered by the user.

This may include the selected assessment purpose, property category, property characteristics, supporting evidence, additional notes and other information used within the relevant workflow.

This information may be used to operate the assessment, generate the relevant digital output and maintain a record of the completed service where appropriate.

Payments and Transaction Information

When a paid 99DIG service is used, information relating to the transaction may be recorded to confirm whether payment was completed and whether access to a paid service should be provided.

Depending on the payment method, payment processing may be carried out by an external payment service provider.

99DIG should not request users to provide passwords, PIN numbers, full card credentials or other payment security information through ordinary contact forms or assessment fields.

99DIG may retain transaction references, payment status, amount, date and other information reasonably required to identify and administer a payment-related service.

Technical and Security Information

Like most online services, 99DIG may process limited technical information needed to operate, secure and maintain the website.

Depending on the technology used, this may include browser information, device information, timestamps, page requests, security events, error records or network-related information.

Such information may be used to identify technical problems, prevent abuse, investigate suspicious activity and improve website performance.

How 99DIG May Use Information

Information collected through 99DIG may be used for legitimate purposes connected with the service.

These purposes may include:

• operating the 99DIG website and assessment workflow;
• generating property assessments and digital reports;
• maintaining user accounts;
• confirming payments and access to paid services;
• responding to enquiries and support requests;
• investigating technical errors;
• maintaining platform security;
• preventing misuse or unauthorised access;
• improving the usability and reliability of 99DIG services; and
• meeting legitimate administrative or legal requirements.

Technology and Service Providers

99DIG may rely on third-party technology providers to operate certain parts of the service.

Examples may include website hosting, email delivery, payment processing, maps, security services, cloud storage or other infrastructure required to operate a particular feature.

Where information must be processed through such a provider, only information reasonably required for the relevant service should be shared.

When Information May Be Shared

99DIG does not need to make property or personal information publicly available merely because it has been submitted through the website.

Information may be disclosed where reasonably necessary:

• to provide a service requested by the user;
• to use an authorised payment or technical service provider;
• to protect the security or integrity of 99DIG;
• to investigate suspected fraud or misuse;
• where disclosure is required by applicable law or a valid legal process; or
• where the user has requested or authorised a particular disclosure.

Information Security

99DIG aims to use reasonable technical and organisational measures to reduce the risk of unauthorised access, misuse, alteration or loss of information.

Security measures may include access controls, account authentication, secure connections, restricted administrative access, software updates and other measures appropriate to the service.

No internet-based service can guarantee absolute security. Users should therefore protect their own login credentials, devices and account access.

How Long Information May Be Kept

Information should not be retained indefinitely without a legitimate operational, contractual, security, support or legal reason.

Retention periods may differ depending on the type of information involved.

For example, an account record, completed assessment, support request and payment transaction may each need to be retained for different periods.

Information that is no longer reasonably required may be deleted, anonymised or otherwise removed from active systems where appropriate.

Your Information and Choices

Users may contact 99DIG regarding personal information associated with their use of the service.

Depending on the circumstances and applicable requirements, users may request assistance to:

• understand what information has been provided;
• correct inaccurate account or contact information;
• update information where appropriate;
• request deletion of information that is no longer required, where applicable; or
• ask questions about how their information is handled.

Certain information may need to be retained where there is a legitimate reason to do so, including transaction records, security records or legal requirements.

Cookies and Similar Website Technologies

99DIG may use cookies or similar browser technologies where they are required to provide website functions, maintain sessions, remember settings, protect account access or understand website performance.

Some cookies may be necessary for the website or account features to function correctly.

If 99DIG introduces optional analytics, advertising or other non-essential tracking technologies, appropriate information and controls should be provided where required.

External Links and Integrated Services

99DIG may include links to or integrations with external services such as maps, payment providers or other websites.

Once a user leaves 99DIG.com or uses an external service controlled by another provider, that provider may apply its own privacy practices.

This 99DIG Privacy Policy does not control how an independent external provider handles information on its own systems.

Use by Children

99DIG Real Estate Intelligence is intended for persons using property-related services and is not designed as a service specifically directed to children.

A person who does not have the legal capacity to enter into the relevant service arrangement should use the service only where appropriate permission or representation is available.

Changes to This Privacy Policy

99DIG may update this Privacy Policy when the website, assessment workflow, account system, payment process, data practices or technology changes.

The latest version published on 99DIG.com should identify the policy currently applicable to the service.

Material changes should be communicated in a reasonable manner where appropriate.

Privacy Questions and Contact

If you have a question about this Privacy Policy, personal information associated with your account, an assessment or another 99DIG service, you may contact 99DIG through the official Contact page on 99DIG.com.

When submitting a privacy-related request, provide only the information reasonably necessary for 99DIG to understand and verify the request.

For security reasons, 99DIG may need to confirm that a request relates to the correct user or account before making changes to stored information.